FAQ

EasyCargo is a web-based container loading program that helps you plan your shipment using the most efficient distribution of cargo items in the given cargo space. You just enter the dimensions and eventual constraints of articles (e.g. non-stackable, non-tiltable, non-rotatable) to be loaded and EasyCargo will propose a solution in the form of a shipment plan. Easycargo can also load items onto pallets. You can generate a print report with details of the shipping plan or even share the step-by-step shipment plan as well as the end result with your customers/vendors via a link.

EasyCargo is simple to learn and easy to use. You can test the application for 10 days free of charge; with no obligation at all, just sign in.

You can find a list of product features on our main page.

Furthermore, EasyCargo is always developing new and improved features as well as boosting performance. Some of the newer features include manual shipment plan adjustments as well as new stacking configurations. On top of this, we also have implemented item loading directly into the application, adjusting payload space in each shipment, and cantilever loading using US trailers. Our program offers the best price compared to other software solutions for loading cuboid items. However, if you do find another software that offers a comparable solution to ours, please let us know!

Yes, you can. Please use our template, which you can download directly from the application under the Shipments & Reports tab right after clicking on the Import of Shipment button. Then you will be able to choose the template based on the measurement units (Metric or Imperial). Insert the articles, descriptions, dimensions and constraints of specific items.

Note: Never change the names of the Excel sheet tabs.

You can even keep a list of all the items that you usually load and then only adjust the quantities each time. In that case, before processing the Excel import, uncheck the “Also import items with zero count” option so that the import process will skip the rows with zero count items.

Please watch the video Importing cargo items from MS Excel for more details.

Yes, under the tab Cargo Items you can easily add, import, and maintain a database of cargo items:

These items can be simply added by entering part of the cargo item’s name in the editor, and all the item’s properties will be automatically prefilled from the database:

Cargo Items database API is available as well.

You can zoom in, rotate and explore your load plan in detail. Our video 3D load plan visualization control will show you how.

• Press and hold the left mouse button and move the mouse to rotate around.
• Press and hold the right mouse button and move the mouse to move around the cargo space.
• To zoom in on the load plan use the mouse scroll-wheel.
• You can also generate a print report from the current view of the load plan. Just click the printer button in the bottom right corner.
• To locate an item in the load plan, click on it in the result list panel.
• You can also use preset views to see the result from standard angles.

Yes, we offer a promo license with full functionality for 10 days free of charge, no credit card or payment information required. All you have to do is register.

This being said, the license won’t be extended automatically and you won’t be charged after the expiry date unless you decide to purchase the license.

Click on Log in in the top right corner and then on the “Forgot your password?” field.

In the next step, you will be asked to enter your email address and transcribe the code from the picture. A new password will be generated and sent to your mailbox. Sometimes this email can be marked as spam – should you not receive your password, please check the spam folder, too.

If the problem persists, do not hesitate to contact us.

OS Windows 7 or higher and latest versions of Chrome, Firefox or Edge web browsers

or

OS Mac OS X or higher with the Chrome or Safari web browser.

2 GB of RAM, active internet connection.

Note: In the latest version of Chrome and Safari, EasyCargo is supposed to run without the need to install anything. In Firefox, it might be necessary to switch manually to WebGL under the user profile to prevent the request for installing the Unity Web Player which is not supported anymore.

Yes, the application works on OS X too, preferably in the Google Chrome browser.

No, the software is web-based and runs online in your web browser as SaaS (Software as a Service).

This approach follows the current trends while providing regular updates as well as enabling access from any location. You can use EasyCargo anywhere and simply share your load plan with others using a public link generated by the application.

The application should run smoothly in Mozilla Firefox and Google Chrome. It is preferred that you use one of these browsers. (In Firefox, it might be necessary to switch manually to WebGL under the user profile to prevent the request for installing the Unity Web Player which is not supported anymore.)

If you still experience problems, please try to open the application in an incognito window.

If possible, please try if the EasyCargo application runs outside of your common workspace because one of the reasons might be a firewall or an unexpected limitation on your internet connection.

If the problem persists, feel free to contact us.

Yes, API is available for EasyCargo, please find all the details in our document.

Please note that API will help you to create the load list and cargo spaces. However, the user has to sign into the EasyCargo application so that the calculation of the load plan can be processed.

Another option is the import of cargo items via Excel.

There is an option of integration with the SAP ERP implemented by the company status C. All the data about transported goods are transferred directly from SAP to EasyCargo. You can find more information on status C websites.

The application is available instantly. EasyCargo runs online in your browser, so no installation is required and you will receive updates on a regular basis automatically. There is no need for reinstallation. New functionalities will simply appear in the application while the original ones will be kept or improved.

We offer an annual or monthly license. Both can be purchased either as a one-time order as well as a subscription where the license will be extended automatically.

For occasional usage, we offer a package of individual tickets that enable you to access the application for 24 hours per each ticket. The minimum amount for an order is 10 tickets.

Please refer to our price list for prices based on the currency.

Yes, we do! For your needs, there are Tickets that activate your access to the application for 24 hours per each ticket. Whenever you need to plan loads, sign in and activate one of the tickets. Tickets can be purchased via the order form and the minimum order amount is 10 tickets.

You can find detailed step-by-step instructions in our tutorial video.

Every user must have a license assigned to have access to the EasyCargo application. When ordering the license you can choose how many licenses you need (for how many users) and for how long.

We provide a 30% discount for a year’s license for 3 users or more.

There is also a discount for Universities and other educational institutions.

Enterprise licensing was designed especially for big corporations with centralized purchasing departments that either need more licenses for their employees or even have multiple branches in various countries where they want to use EasyCargo. You can learn more on the Enterprise licensing program site.

You can find the program that EasyCargo provides to educational institutions in detail by entering the EasyCargo website for schools, contacting them through the contact form, or writing to education@easycargo3d.com, where they will guide you to acquire an educational license.

In this program, teachers, students, and institutions have benefits. Teachers get a free one-year license with all features and updates. Students will have free access for 30 days. Educational institutions may choose to extend each license for a very affordable price.

In addition, pedagogical material is provided for teachers and students, in the format of worksheets, allowing them to manage EasyCargo and all its functionalities, from the most basic to the most advanced shipments. These worksheets can be downloaded free of charge and the solutions will be available to teachers or representatives of institutions that are part of the “EasyCargo to Schools” project. Write to education@easycargo3d.com for more information and to incorporate your school into the project.

Yes, for large enterprises, Enterprise licensing program was designed. It is tailored especially to big corporations with centralized purchasing departments that either need more licenses for their employees or even have multiple branches in various countries where they want to use EasyCargo. You can learn more about the program on our Enterprise licensing program page.

By using our calculator, you can verify how much time and cargo space you can save using EasyCargo.

On average, an estimated increase in the use of cargo space is 7%. Our calculator shows the number of TEUs and FTLs that are shipped as well as the average cost of a container and hourly labor costs.

There are several payment options depending on the currency and licensing model (one-time payment or subscription). In general, you can choose between a credit card payment, PayPal or an international bank transfer.

If your payment is not accepted, please make sure that the payment information you entered is accurate and refresh the page. If you continue to encounter the same problem, we recommend the following:

1. When paying, select the option for a one-time payment and not the option for the subscription. This is because some banks abroad have problems with payments that include a recurring charge.
2. After trying step 1. and it still does not work, try using our online store and purchase the license there. Another payment provider is used for the online store. Therefore, it is more likely to work there without a problem. For further information, click here.
3. If neither of the two solutions above works, then the last and final option available is to pay using international transfer. You should also follow the same steps as above. Furthermore, click on “show other payment methods” and then on “international bank transfer”. With this option, you can send proof of purchase to our support team and we have the ability to pre-activate the license for you so you can start using EasyCargo right away.

Note: A perk to using this payment method is that you have 15 days to complete the payment. However, only the following currencies are accepted at this time: euros, dollars, and Czech crowns. Also, we now offer pay transfers via Polish zloty.

More users can share one license, but they can’t work with the application at the same time. Each time the license needs to be re-assigned to another user directly in the application under the Users tab. You will need two licenses for two users working simultaneously.

Note: You must have the Administrator role to be able to re-assign the license.

• Under the Users tab, in the License column you can easily recognize to whom the license is assigned (marked in blue):
  
• If there are free licenses you will have the option to check the box in the respective line to assign the license to the given user.
• If this is not the case, you can either order more licenses or remove a license from another user by unchecking the box in the given line. Thus the license is removed from the given user and becomes available for assigning to another user.

First, you need to register and sign in to the application. When your free license expires, the order form will be shown automatically. If you want to order a license and your free license is still valid, go to the Licences tab and click on “Order more tickets or licenses” to view the order form. The Licenses tab is available to a company administrator (user, which created the registration in EasyCargo and other users with the Administrator role).

You can find detailed step-by-step instructions in our tutorial video.

There is also an option to purchase a license directly from our webshop.

You can view the tutorial video below or follow these instructions: you can order the license in the EasyCargo app or buy license keys for container shipment planning directly from the webshop. This new way of purchasing is faster and more suitable for those customers who are not able to place an order directly in the EasyCargo application. There are three types of license keys for all three types of licenses. You will receive the purchased license in the form of a license key, which you simply enter in the appropriate field in the EasyCargo application. Read the detailed info in our Journal.

For the purchase through our webshop, no invoice is issued automatically. However, we can generate it for you – simply contact us via our contact form.

After purchasing from our webshop, you receive two separate emails. The first one includes details about your order and the second one contains your license key. Please make sure you check both of your emails as well as the spam folder. If you still can’t find the license key, please contact us using our contact form, and include the order number in the subject line.

There are different containers and trucks available in our catalogue. You can find those which are pre-defined in the application under the Cargo spaces tab.

You can adjust them before using them and you can even create a custom cargo space based on your needs.

Yes, all 3 functionalities are possible – please find detailed information in our Journal.

Sometimes there are specific aspects to be considered. For this purpose, you can use either priority groups (see the following Frequently asked question) or manual load plan adjustments.

(Priority) Groups enable you to decide in which order the items will be loaded into the cargo space. Items in Group 1 will be loaded first, then the second group, then the third, etc.

You can, therefore, influence the load plan e.g. depending on the order in which the final destinations will be visited by the truck.

Priority Groups can also be useful if you need to rearrange items in the load plan for some reason. The algorithm automatically loads the largest boxes first but in some cases, this might not be the desired solution. Priority Groups enable you to change the order of loading items.

To know more about this functionality, watch our tutorial video Determining the loading order through Priority groups and advanced settings of Groups.

Currently, you can only plan the loading of cuboid and rectangular shapes with EasyCargo. Unfortunately, cylindrical shapes / pipes / other round articles are not supported yet. We have this on our list of most wanted features to be developed, however, it is rather a long-term goal.

Other types of shapes are not planned for the near future. We don’t plan to add triangular shapes as the calculation would become too complex. With 90-degree triangles, you can simulate loading using a box representing two such triangles. Thanks for your understanding.

The application is currently fully localized in the following languages:

English, German, Spanish, Portuguese, Italian, French, Polish, Czech, Hungarian, Finnish, Swedish, Turkish, Vietnamese, Turkish, and Catalan.

We keep expanding this list on an ongoing basis.

We also provide customer support in all the languages listed above.

Yes, here you can download the EasyCargo Handbook in pdf form. If you favor instructions in text form rather than watching videos, this is the best alternative for you. You can download it and print it if you wish.

You can purchase our Container Challenge Puzzle in our webshop. It’s great not only for schools; you can also entertain your customers, employees, or colleagues. It’s available in two colors for $59, shipping included.

Yes, leaflets are available in several language versions, you can find them here.

We have partners in several countries, however, our team works globally and thus we can support you remotely wherever you are. Generally, for efficiency reasons, we provide support via email.

Don’t hesitate to contact us in case of any doubts or questions, we will be happy to help you.

You can download all the information (company name, VAT Nr. and address, account number, and contact) under this link.

Feel free to contact us! You can use our contact form or you can send us an e-mail to support@easycargo3d.com.